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Free Delivery Terms and Conditions

Free Delivery for Ottawa Customers:

If you are located in the Ottawa area, we can provide a FREE delivery service for you. This means you will not have to pay for the shipping indicated on our website. Please, use Free delivery 
However, there are a few conditions to this, please read below:
Due to the fact that we would not be shipping the filter, we would only deliver when there is a sizable delivery run for our delivery driver.
This means that it could take from 1 to 4 weeks for you to receive your filters. Expect shorter wait times during the busy season (the summer months).
To qualify for the free delivery service, you must use the FREE delivery code before you order the filters on our website. 

For customers who live downtown Ottawa, in a condo, in an apartment building, or in the outskirts of Ottawa, Free Delivery may not apply to you. 

Please read below for details:

Please note for customers who live in the downtown core of Ottawa, please be aware that delivery is extremely difficult due to the fact that there are many bike lanes, one way streets, heavy traffic, and limited parking; therefore, we have decided that we will no longer be able to deliver to the downtown core. Items will be shipped through Canada Post to all of those customers, who live downtown. In this situation, free delivery will not apply to you. If you have an alternative address to your downtown location, you may use that address to receive free delivery. 

if you wish to pick up your order, you may use the Free Shipping Coupon Code. In order to arrange a pick up, please contact us prior to your order and we will schedule a time for you to come pick up your item(s). Our pick up area is located in Casselman, ON.

For customers who live in Condos or Apartment building, you may not be qualified to use our Free Delivery Service. The reason for this is that, in the event that you are not home, there is no place for us to leave your item(s), in a safe and secure area. In this situation, if a customer is not home, we have to ship the item out, at our cost, as we are unable to attempt delivery an additional time.

We have also noticed that many of our condo and apartment customers do not inform us of an ideal time for us to deliver, nor are we provided information on parking; therefore we have decided that we will no longer deliver filters or HVAC products to condos or apartment dwellers.

This means that we will be required to ship your item(s) to you and means that you cannot use the Free Shipping Coupon Code. If you provide an alternative address for delivery within the Ottawa area, where we would have no problems delivering your items, then you may use the Free Shipping Coupon Code.

If you wish to pick up your order, you may also use the coupon code. Please contact us to schedule a pick up time and you will be able to pick up your item(s) in Casselman, ON. Customers from areas that are rural or farther from the Ottawa Area may be required to pay a small delivery fee of $15.00.

This is due to the fact that these deliveries take more time for our drivers to get to and cannot fit as much in their day. If you are located past Goulbourn, Mansfield, Muster, Kinburn, Pakenham, Arnprior, Almonte, Carleton Place, you will be required to pay the additional $15.00 for delivery. Please use Coupon Code  which will take $15.00 off of your order.

Again, if you wish to pick up your order, you can use the Free Shipping Coupon Code, please contact us to set up a time to pick up your order. Our pick up location is in Casselman, ON. In the event that a customer who lives downtown Ottawa, lives in a condo or apartment, or lives beyond our delivery service area, places an order without contacting us first, and uses the free delivery code, you will be required to pay additional fees to receive your item or you will be required to pick up your order in Casselman, ON.

Delivery of Filters and HVAC Products in the Ottawa Area

It is recommended that all customers, who use our Free Delivery Coupon Code, read our Shipping and Delivery Terms & Conditions, regarding our delivery service. If you live in or around the Ottawa area, the chances are that our own delivery vehicle will deliver your filters or HVAC products (exclusions to this are provided above). Please note: OttawaFurnaceFilters.ca will deliver your filters once they have come in from our supplier. Filters that are MERV 11, MERV 13, or Carbon filters will take approximately two weeks for us to receive, in most cases. Sizes that are not common will also take up to two weeks for us to receive from our suppliers. How do you know if your filter is not a common size? 1) If you have a hard time finding your size, it is likely an uncommon size, and 2) If you are still unsure about whether your size is uncommon, please contact us by email to inquire. Please take note that we stock MERV 8 filters and common sized filters. Filters and HVAC Parts will be delivered by our delivery driver, if you use the free delivery coupon code; please note that the wait time for delivery could be between 1 to 4 weeks. If you are not home when our driver shows up, the driver will leave the filter(s) or HVAC product(s) by the front door, unless the customer has specified another place to leave the product(s), in the event that the home owner is not home. OttawaFurnaceFilters.ca does not take any responsibility for items that may go missing after we have delivered the filter(s) or HVAC product(s). If you are concerned about your item going missing, you may opt to pick up your item from us, if you make note in the comment section when you place the order with us. When we receive your item(s), we will contact you to arrange a time for you to pick up your order in Casselman, ON. If you have any questions or concerns, please feel free to let us know. To find out more about this policy and about other important points in our delivery policy, please check out our Shipping and Delivery Terms & Conditions.



OttawaFurnaceFilters.ca is committed to providing Ottawa with affordable filters. Please contact us with any questions regarding our products and service.

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